Privacy Policy
Your privacy matters to us. This page explains what personal information KGlow Skincare collects, why we need it, who we share it with and the choices you have.
We follow Kenya’s Data Protection Act, 2019. By using our website, shop or services, you agree to this policy.
Who We Are
KGlow Skincare sells authentic Korean skincare from our shop in Nakuru and online. Our shop is at Shop 017, Ground Floor, Riri Hub, Nakuru.
We decide how your personal information is used, so we are responsible for looking after it.
What We Collect
We only ask for what we need. Depending on how you shop with us, this can include:
- When you order: your name, phone number, email, delivery address and what you bought.
- When you pay: a payment confirmation, such as an M-Pesa code. We never see your card number.
- In a consultation: your skin type, concerns, products you use and how to reach you.
- On WhatsApp: your number, your messages and any photos you choose to send.
- Through our contact form: your name, phone number, email if you give it, the topic you choose and your message.
- At our shop: your skin analysis results, if you have one, and your purchases.
- Reviews: a video or words you send us, with your first name.
You can browse our website without telling us who you are.
What Our Website Collects Automatically
Like most websites, our hosting provider records basic technical details, such as your device’s IP address and browser.
These help keep the site working and safe. We don’t use them to identify you.
When you send our contact form, we keep a scrambled code made from your IP address, not the address itself, so we can stop the same connection sending too many messages.
How We Use Your Information
- To confirm, prepare and deliver your order, or have it ready for pickup.
- To take payment and handle refunds or replacements.
- To answer your questions and give you skincare advice.
- To keep the sales records the law requires, such as for tax.
- To protect you and us from fraud and fake products.
- To improve our products, service and website.
- To send offers and news, only if you’ve agreed.
Your Skin Information
Details about your skin, from a consultation or skin analysis, are personal. We use them only to advise you.
We never sell this information or share it for anyone’s marketing. Our advice is skincare guidance, not a medical diagnosis.
Who We Share It With
We share only what each service needs to do its job, and we never sell your personal information:
- Shopify: runs our online shop, cart and checkout.
- Our payment provider: processes M-Pesa, card and bank payments securely.
- Riders and couriers: get your name, phone number and delivery address.
- Google: hosts our consultation form, and receives the email that tells us about each contact form message.
- WhatsApp: carries our chats with you.
- Cloudflare: hosts our website and its images, stores contact form messages and sends us the email about each one.
We may also share information when the law requires it, or to prevent fraud or protect someone’s safety.
If KGlow is ever sold or merged, your information may pass to the new owner under this same policy.
Information Stored Outside Kenya
Some of these services store information outside Kenya. We choose providers that protect personal information properly.
Cookies And Browser Storage
Our website stores a small amount of information in your browser so your cart works, such as which items you added.
We don’t use advertising trackers or analytics today. If that changes, we’ll update this page first and ask where the law requires.
You can clear this storage in your browser settings at any time, but your cart will empty.
Offers And Messages
We’ll only send you offers or news on WhatsApp, SMS or email if you’ve agreed to receive them.
You can stop them at any time. Just tell us, and we’ll take you off the list.
We’ll still send messages about your order, such as when it’s ready or on its way.
Reviews And Videos
We share your review, video or first name only after you give us written permission.
Changed your mind? Message us and we’ll take it down.
How Long We Keep It
We keep your information only as long as we need it for your orders, your questions and our legal duties.
After that, we delete it or remove anything that identifies you.
Your Rights
Under Kenya’s Data Protection Act, you have the right to:
- Know what information we hold about you and how we use it.
- Get a copy of it.
- Ask us to correct anything that’s wrong.
- Ask us to delete it, unless the law says we must keep it.
- Object to how we use it, or withdraw consent you gave.
To use any of these rights, contact us below. We’ll reply as quickly as we can, within the time the law sets.
If you’re not happy with our answer, you can complain to the Office of the Data Protection Commissioner.
Children
Our services are meant for adults. If you’re under 18, please ask a parent or guardian to order or book for you.
We don’t knowingly collect personal information from children without a parent’s or guardian’s consent.
Keeping Your Information Safe
We take reasonable steps to protect your information and limit who can see it.
No website or phone network is completely secure, so please keep your own devices and passwords safe too.
Links To Other Websites
Our pages link to services such as WhatsApp, TikTok, Instagram and Google Maps. Each has its own privacy policy.
Changes To This Policy
We may update this policy from time to time. The date below shows when it last changed.
Contact Us
Questions about your privacy? WhatsApp us on 0706326568 or visit us at Shop 017, Ground Floor, Riri Hub, Nakuru.
You can also book a free skin consultation with Sylvia, our skincare therapist.
Last updated: November 15, 2026