Terms And Conditions

These terms explain how shopping with KGlow Skincare works, online and at our shop. Please read them before you order.

By using our website or placing an order, you agree to these terms and to our Privacy Policy.

About Us

KGlow Skincare sells authentic Korean skincare. Our shop is at Shop 017, Ground Floor, Riri Hub, Nakuru.

In these terms, “we” and “us” mean KGlow Skincare, and “you” means anyone using our website or buying from us.

Our Products

We sell only authentic Korean skincare, sourced from authorized distributors and wholesalers.

Product photos and details come from the brands. Packaging can change, so your product may look a little different.

Always read the label on your product. If it differs from our website, follow the label.

Skincare Advice

Our consultations, skin analysis and product pages offer general skincare guidance. They are not medical advice.

• Do a patch test before using a new product, especially if your skin is sensitive.
• Stop using a product if your skin reacts badly.
• See a doctor for a skin condition, or if you’re pregnant or breastfeeding and unsure.

Results vary from person to person, and we can’t promise a particular result.

Prices And Payment

All prices are in Kenyan shillings (KES). Prices and availability can change without notice.

If we show a wrong price by mistake, we’ll tell you before your order goes out. You can then pay the right price or cancel.

You can pay with M-Pesa, card or bank payment at checkout. Your order is confirmed once payment goes through.

Your Order

We may decline or cancel an order, for example if a product is out of stock or we suspect fraud.

If we cancel an order you’ve paid for, we’ll refund you in full.

We may limit how many of one product a customer can buy.

Delivery And Pickup

• Pickup: free at our shop at Riri Hub. We’ll message you when it’s ready.
• Same-day delivery: to major towns for orders by 1pm, Monday to Saturday.
• Everywhere else in Kenya: 1 to 2 working days by courier.
• Delivery fees: Nakuru town KES 100, outskirts KES 250, rest of Kenya KES 300.

Orders placed after 1pm go out the next working day. Weather, traffic or courier delays can sometimes slow delivery.

Please give a correct phone number and address, and be available to receive your order.

Returns And Replacements

Please check your order when it arrives. If it’s wrong, damaged or expired, tell us within 48 hours.

See our Returns Policy for exactly when and how we replace a product.

Reviews And Content You Share

If you send us a review, photo or video, we’ll share it only with your written permission.

You can ask us to remove it at any time. Please don’t send anything that’s untrue, offensive or someone else’s.

Using Our Website

Please don’t use our website to:

• Break the law or encourage others to.
• Give false information or pretend to be someone else.
• Harass, insult or harm anyone.
• Copy our content, or scrape, spam or try to break the site.

Our Content

Our name, logo, text and page designs belong to KGlow Skincare. Product names, logos and photos belong to their brands.

Please don’t copy or reuse them without permission.

Links To Other Websites

Our pages link to services such as WhatsApp, TikTok, Instagram and Google Maps. We’re not responsible for their content.

Our Responsibility

We work hard to keep our website accurate and running, but we can’t promise it will always be error-free or available.

As far as the law allows, we’re not responsible for indirect losses from using our website or products.

Nothing in these terms takes away your rights under Kenya’s consumer protection laws.

Disagreements

If something goes wrong, please talk to us first. Most problems can be sorted out quickly.

These terms are governed by the laws of Kenya, and the courts of Kenya can settle any dispute.

Changes To These Terms

We may update these terms from time to time. The date below shows when they last changed.

Contact Us

Questions about these terms? WhatsApp us on 0706326568 or visit us at Shop 017, Ground Floor, Riri Hub, Nakuru.

Not sure what suits your skin? Book a free consultation with Sylvia, our skincare therapist.

Last updated: November 12, 2026