Returns Policy

We want you to love every product you get from KGlow. When your order reaches you, please check that it’s the product you ordered, that it’s in good condition, and its expiry date.

When We Replace A Product

We’ll replace a product if:

• You received a different product from the one you ordered.
• It arrived damaged.
• It’s past its expiry date.

What We Need From You

• Tell us within 48 hours of receiving your order.
• The product must be unused, in its original packaging.
• Share your order number or receipt.
• Send a clear photo of the product that shows its batch code.

If a product doesn’t meet these conditions, we won’t be able to replace it.

What We Can’t Take Back

• A product you’ve changed your mind about.
• A product you bought by mistake.

Not sure what suits your skin? Book a free consultation with Sylvia, our skincare therapist, before you buy.

How To Ask For A Replacement

Message us on WhatsApp with your order number, what went wrong and a photo of the product. We’ll reply and arrange your replacement.